Privacy Policy

Introduction

BoxBookiing is a platform designed to help users discover and book sports venues such as cricket turfs, football grounds, tennis courts, and pickleball spaces in Ahmedabad. We recognize the importance of protecting your personal information and follow reasonable standards to ensure its security and confidentiality.

Eligibility

Use of BoxBookiing is intended for individuals who are at least 18 years of age. If you are under 18, you may use the Platform only under the supervision of a parent or legal guardian. By allowing a minor to use the Platform, the guardian is deemed to have provided consent. BoxBookiing shall not be responsible for unauthorized use by minors.

Information We Collect

We may collect personal information when you interact with our Platform, such as when you create an account, make a booking, or contact us for support. This information may include your name, phone number, email address, and booking details.

In addition, certain technical information is collected automatically when you access the Platform. This may include your IP address, browser type, device information, operating system, and general location data. We may also collect information about how you interact with the Platform, such as pages visited, time spent, and actions performed. This information helps us improve our services and provide a better user experience.

Use of Personal Data

We use your personal information to operate and improve our services. This includes creating and managing your account, processing bookings and payments, and providing customer support.

Your information may also be used to communicate with you regarding booking confirmations, updates, or important service-related notifications. From time to time, we may send you information about offers, promotions, or new features. You may opt out of such communications at any time.

Additionally, we may use data for analytics, research, fraud prevention, and to ensure the proper functioning and security of the Platform.

Data Sharing

To provide our services effectively, we may share your information with trusted third parties. This includes payment service providers for processing transactions, venue partners for confirming bookings, and service providers that assist with analytics, communication, and platform operations.

We may also disclose your information where required by law, regulation, or legal process, or where such disclosure is necessary to protect our rights, users, or the public. BoxBookiing does not sell your personal information to third parties.

Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Cookies

BoxBookiing uses cookies and similar technologies to enhance your experience on the Platform. These technologies help us understand user behavior, remember preferences, and improve overall performance. You may choose to disable cookies through your browser settings, though doing so may affect certain features of the Platform.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights

You have the right to access, update, or correct your personal information. You may also request deletion of your data or opt out of receiving promotional communications. To exercise these rights, you may contact us using the details provided below. Please note that certain requests may be subject to legal or operational limitations.

Third-Party Links

The Platform may contain links to third-party websites or services. BoxBookiing is not responsible for the privacy practices or content of such external platforms.

Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, you may contact us at:

We will make reasonable efforts to respond to your queries within an appropriate timeframe.

Updates to This Policy

BoxBookiing may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the Platform after such updates constitutes your acceptance of the revised policy.